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Frequently Asked Questions
 

 

 

 

 
Getting Started
Why should I join IndiaTradeZone & how will I be benefited from it?

If you are looking for international business contacts for exporting, importing, dealerships etc, then IndiaTradeZone.com will more than likely help you in this endeavour. With a database of over 552,586 companies from over 240 countries, it is more likely that you make the connections to take your business forward. Get started

Membership benefits includes:

  • Find new buyers & explore new markets for your products
  • Identify new products and business lines for expansion
  • Contact listed importers & buyers directly
  • Get latest buying requirements from importers worldwide
  • Get higher search ranking & company listing on homepage
  • Have your company profile displayed at 114 trade portals


Do I have to submit my Company Verification Documents to join IndiaTradeZone?

At IndiaTradeZone.com we take member safety and security very seriously. All members submit account verification documents before their acounts are approved. Therefore, you need to submit these documents to our Verification Team as well if you want to create a profile on our network.

NOTE : You can expedite and aid the account approval process by sending a quick email to - verifications@IndiaTradeZone.Com.

In the subject of the email, please write "Account Verification Documents for ****Put your login Id here**** ".

In the body of the email, please attach scanned and legible copies of the following documents as applicable to you -

(A) If you represent a company (Private Limited, Public Limited, Partnership, Incorporated etc.):

  • Your Company Registration/Incorporation Certificate
  • Your Company's Government issued Tax Id(e.g. PAN Id, VAT Id, TIN Id - as applicable to you)
  • Your Company's DUNS Number. The D-U-N-S Number is issued by DnB (Dun And Bradstreet) OR Registration Certificate with your local Chamber Of Commerce
  • An address proof for your company in the form of a latest utility bill (e.g. phone, electricity, water bill) issued in the name of your company or any other address proof that may apply
(B) If you are registering as an Individual User:
  • A Government issued photo Id clearly showing your name
  • Your proof of address in the form of a latest utility bill (e.g. phone, electricity, water bill) issued in the name of your company or any other address proof that may apply


** The above documents are needed for your account verification purposes and will be absolutely safe with us. Your personal details or documents you submit for verification are never shared with a third party.


How do I join as a free member at IndiaTradeZone .com?

You can become a member of IndiaTradeZone.com by filling up the Free Membersip Registration Form

Please note that:

  • The login name should consist of minimum 5 characters.
  • The password should consist of minimum 5 characters.
  • All the fields in the New Member Registration Form are mandatory except Homepage and State.

You can enter both numbers and alphabets for the login name and password. Except underscore all other special characters are not accepted.


How long can I avail the free membership?
There is no limit to your free membership. In free membership, you will only be able to access the tradeleads and contact the paid members. You can contact the buyers only after paying the membership charges.

What is the difference between free and paid membership?

Membership Features
Free Membership
Paid Membership
Silver
Gold
Company Profile
Product Listing
Post Tradeleads
Access Latest Buy requirements

(without contact details)
Get response from the paid members
Contact Paid Members
Post Buy Requirements
Contact Buyers Directly
Get Response from free members
Contact Free Listed Members
Display Images in the Company & Products Profile
Search Ranking
Low
High
Highest


What is Wyzen Trade Network?
The Wyzen Trade Network is a collection of 114 trade portals of which IndiaTradeZone.com is one. These portals offer a database of exporters, importers and trade leads which are updated on a daily basis. All these portals are owned and operated by Wyzen Systems Pvt. Ltd, a privately held company founded in 1997 and based in New Delhi, India It provides businesses an opportunity to explore new markets and increase business contacts in a simple, cost effective manner. Scores of businesses have benefited from these services Hear from our customers

Buying
How can I find the suppliers?

Membership Features

Free Membership
Paid Membership
Silver
Gold
Company Profile
Product Listing
Post Tradeleads
Contact Paid Suppliers
Get Response from Paid Suppliers
Get Response from Free Suppliers
Contact Free Suppliers

For more information click here...

What is the inquiry Manager?

If you are a registered Member at IndiaTradeZone.com, you can use the Inquiry Manager to communicate to the other suppliers/buyers.

  • Inquiry Manager behaves like a shopping cart, where you can add unlimited number of products or suppliers/buyers and send an inquiry to all the suppliers/buyers at a single click of a button.
  • Inquiry Manager provides you with the mail template. This feature relieves you from typing a new message while sending inquiry to the suppliers/buyers. With minor modifications you can send this message everytime you make an inquiry.

You must have a valid Member Login Name and Password before using the Inquiry Manager.

If you are a new member, you can still use your Member Login and Password to log on to your inquiry manager and send inquiries, even if your company is not approved yet. In such a case, you will not be able to fill your mail template until your membership is approved.


How can I use the Inquiry Manager?
  • If you are in the details page of an item, click on the Send Inquiry link.
    In other pages (such as the Search result page or in the Browse products page) select the check box on the right hand side of the items and then click on Send Inquiry To Selected Items button.
  • Enter your member login name and the password. Next, click on the Login button.
    If you do not have a member login name, then you will have to register your company with us and get a valid Member Login and a Password. Then, using your Member Login and Password, you can send inquiries to other member companies.
  • Edit the message you want to send to the supplier/buyer and click on the Send Inquiry button. You can send a standard message to all the suppliers/buyers using the mail template.

What is difference between a Tradelead and Inquiry?
Inquiry is a proposal forwarded by a company who is interested in buying or selling a particular product from its counterparts for business transactions.

Tradeleads are classified advertisements that you can place or view on IndiaTradeZone.com. Various types of trade leads may include finance offers, dealer offers or products to sell. For instance, you can post a trade lead mentioning that you are looking for dealers for your product.


What is the authenticity of the buyers and suppliers listed at the website?
All information on our website is published as entered by the users themselves. We do not verify or validate existence of companies or any of their contact information. Although our editors remove a large number of companies from incomplete information and we also attempt to remove companies whose email addresses bounce regularly, these actions can by no means serve as a method of verification.

We strongly urge all our users to do the background check of contacts made through our website to their satisfaction before entering into any commercial contracts.

What is the authenticity of the buying leads / RFQs listed at the website?
The "Verified" stamp visible on Buying Leads or RFQs signifies that personnel from this Website have called the Lead owner and spoken to him/her to confirm his/her buying intent. It should not be misconstrued as a stamp-of-approval nor a certificate from this Website towards the authenticity of the Lead Poster. Users are still advised to conduct sufficient and necessary due diligence on the Lead Poster before transacting business with them.

Selling
How can I find the buyers?

Membership Features

Free Membership
Paid Membership
Silver
Gold
Company Profile
Product Listing
Post Tradeleads
Access Latest Buy Requirements

(without contact details)
Get Response from Paid Buyers
Contact Paid Buyers
Get Response from Free Buyers
Contact Free Buyers

For more information click here...

What is the Inquiry Manager?

If you are a registered Member at IndiaTradeZone.com, you can use the Inquiry Manager to communicate to the other suppliers/buyers.

  • Inquiry Manager behaves like a shopping cart, where you can add unlimited number of products or suppliers/buyers and send an inquiry to all the suppliers/buyers at a single click of a button.
  • Inquiry Manager provides you with the mail template. This feature relieves you from typing a new message while sending inquiry to the suppliers/buyers. With minor modifications you can send this message everytime you make an inquiry.

You must have a valid Member Login Name and Password before using the Inquiry Manager.

If you are a new member, you can still use your Member Login and Password to log on to your inquiry manager and send inquiries, even if your company is not approved yet. In such a case, you will not be able to fill your mail template until your membership is approved.


How can I use the Inquiry Manager?
  • If you are in the details page of an item, click on the Send Inquiry link.
    In other pages (such as the Search result page or in the Browse products page) select the check box on the right hand side of the items and then click on Send Inquiry To Selected Items button.
  • Enter your member login name and the password. Next, click on the Login button.
    If you do not have a member login name, then you will have to register your company with us and get a valid Member Login and a Password. Then, using your Member Login and Password, you can send inquiries to other member companies.
  • Edit the message you want to send to the supplier/buyer and click on the Send Inquiry button. You can send a standard message to all the suppliers/buyers using the mail template.

How many inquiries will I get every month?
There is no specific count on number of inquiries, the inquiries are forwarded as and when they are generated at our website.

What is difference between a Tradelead and Inquiry?
Inquiry is a proposal forwarded by a company who is interested in buying or selling a particular product from its counterparts for business transactions.

Tradeleads are classified advertisements that you can place or view on IndiaTradeZone.com. Various types of trade leads may include finance offers, dealer offers or products to sell. For instance, you can post a trade lead mentioning that you are looking for dealers for your product.


What is the authenticity of the buyers and suppliers listed at the website?
All information on our website is published as entered by the users themselves. We do not verify or validate existence of companies or any of their contact information. Although our editors remove a large number of companies from incomplete information and we also attempt to remove companies whose email addresses bounce regularly, these actions can by no means serve as a method of verification.

We strongly urge all our users to do the background check of contacts made through our website to their satisfaction before entering into any commercial contracts.


What is the authenticity of the inquiries at the website?
We do not verify or validate existence of companies or any of their contact information neither we verify the inquiries generated by them. All information on our website is published as entered by the users themselves. We strongly urge the users to do background check of contacts made through our website to their satisfaction before entering into any commercial contracts.

Can you provide us the details of some customers who have been paid and successfully got some business through your website?
Although we very easily can, we prefer to do it differently. We encourage you to contact any GOLD or SILVER member on our website by calling, faxing or sending email through the Inquiry Manager. This way you will get genuine, unbiased feedback

Manage your Account
How can I get my lost password?
For getting your lost password, you need to click on the Forgot Your login & password link under the category Members Area. You have to fill in the asked details and you will receive your login & password at your e-mail within 24 hours. Click here to retrieve your password

How can I change my password?
For changing your password, you need to click on the Change Password link under the category Members Area given at the homepage. Click Change My Password to change the password now.

How can I change my login at the website?
The login cannot be changed at the site.

How can I edit my company profile and update the information in Gold Membership?

To modify any information about your company and product offerings, click on the Edit Profile link or Members login link under the Members Area category.

Enter your login name and password in the Edit member page and click on Login and perform the following steps :

  • If you want to modify your Contact Details click on edit and make changes to your contacts and then click update now

  • If you want to modify your Home Page click on Edit and make changes to paragraph 1,2,3 and their respective images(if any) then click Save and Next

  • If you want to modify your Company Profile click on Edit make changes from points 1 to 6(applicable to your business) and in the Business Categories and click Save and Next

  • If you want to modify your Facilities page click on Edit and make changes from points 1 to 9(applicable to your business) and their respective images if any and click Save and Next

  • If you want to modify your Management Details click on Edit and make changes from points 1 to 3(applicable to your business) and their respective images if any and click Save and Next

  • If you want to modify News room Details click on Edit and make changes from points 1 to 3(applicable to your business) and their respective images if any and click Save and Next

  • If you want to modify your existing products details click on Edit and make changes from points 1 to 13(applicable to your business) and the respective images if any and click Save and Next

  • If you want to add new products to your profile click on Add More Products button to fill the information from points 1 to 13(applicable to your business) and the respective images if any and click Save and Next

How can I add more products to my profile ?
  1. After filling up the new member registration form, IndiaTradeZone.com displays you a option for adding products into your virtual showroom.

  2. Fill up the Products form and click on the Add Product button. Following fields are mandatory:
    a. Product name
    b. Product short description
    c. Product code
    d. Product rate

  3. Other fields under the heading Other Details are optional.

  4. Click on the OK List button to confirm the listing of your product. You can add more products to the showroom by clicking on the Add More Products link of the same page.

    If you are already a member and want to add more products to the database, click on the Edit profile link under the Members Area category.

How can I edit my company profile & update the information in Silver Membership?
  1. To modify any information about you or your product offerings, click on the Edit Profile link under the Members Area category. Click Edit Profile to edit now.

  2. Enter your login name and password in the Edit member page.

  3. If you want to modify the company's details, select Edit Company's Profile radio button.


    If you want to modify the product details, select Edit Existing Product's Details radio button.
    If you want more products to be listed in IndiaTradeZone.com, select Add More Products radio button.

Why is my profile under editorial review?
As you make any changes in your profile, it goes under editorial review for checkpass. As soon as the profile is reviewed by our Editors it goes live on the site again.
(This process normally takes 48 working hours)

How can I get my deleted inquiries?

You can access your archive of inquiries at www.importers-trade-leads.com


Is there any restriction on the number of businesses I can contact or buy requirements that I can view?

We have spam filters and high activity monitoring systems which may be triggered on account of heavy usage. We usually recommend our users to not attempt to contact more than 100 businesses a day to avoid triggering these filters.

Another way of being restricted would be by indiscriminate usage, like by sending enquiries to people not dealing in products you are interested in.

Last but not the least, if any member reports you for spamming or fraudulent activity, then again your membership usage could be restricted.


How do I search for a product in a particular category?

Searching for a product :

If you want to search a particular country's products or any foreign product, click on the particular product tab on the home page to get the information

Click on the applicable category, if you can find your product on a top level category you can proceed to search the product, but if you are unable to find it out you can click on the subsequent categories to search the information.

However you can also sort your products name in alphabetical order and through by country by clicking on the PRODUCTS NAME and COUNTRY links respectively

Searching for a Company :

If you want to search a particular country' buyers, suppliers or any foreign buyers, suppliers click on the particular suppliers, buyers tab on the home page to get the information

Click on the applicable category, if you can find the company of your choice on top level category you can proceed to search the information, but if you are unable to find it out you can click on the subsequent categories to search the information.

However you can also sort the Company's name in alphabetical order and through by country by clicking on the COMPANY NAME and COUNTRY links respectively


What to do if I cannot find appropriate category for my product?

If you are unable to find a appropriate category at our site, then you can e-mail us the details and if it is possible we will prepare a new category for you under the appropriate head.

Billing and Payment
What are the prices in USD ($)?

The prices in USD are as follows:

Membership Duration GOLD (USD) SILVER (USD)
06 months USD 299.00 USD 199.00
03 Months USD 249.00 USD 149.00

What are the prices in Indian Rupees (INR)?

The prices in Indian Rupees are as follows:

Membership Duration GOLD (INR) SILVER (INR)
06 months INR 16,000.00 INR 10,000.00
03 Months INR 13,000.00 INR 8,000.00

Prices in INR are inclusive of Service Tax. Our Service Tax registration number is AAACW4398JST004


What do you mean by 25 products package?

With silver and gold membership we offer a basic package of 25 products which means you can display any of your 25 products that your company deals in. If you are willing to publish more than 25 products in your presentation you have to purchase additional products package


What are the modes of payment accepted by you?
The mode of payment depends upon the type of currency you are paying into:

(A) Payment options at our site in INDIAN CURRENCY are as follows:

(1) By Demand Draft or Bankers' Cheque in favour of "WYZEN SYSTEMS PVT LTD" payable at New Delhi, India to be couriered to our address given at the bottom of this e-mail.

(2) OR You can deposit a local cheque favouring "Wyzen Systems Private Limited" in our current A/C Number: 05032000001086 in the nearest HDFC Bank branch. (Please email us the cheque number and login so that we can track your payment)

(3) OR by Credit Card (directly on the site - it is secure)



(B) Payment options at our site in USD/GBP/EURO are as follows:

(1) By Credit Card (directly on the site - it is secure).

(2) OR by PayPal.

(3) OR by USD Demand Draft or USD Bankers' Cheque in favour of "WYZEN SYSTEMS PVT LTD" to be couriered to our address given at the bottom of this e-mail.

(4) OR by Wire Transfer (Instructions are as follows):

Beneficiary Name: Wyzen Systems Private Limited

Bank Name: The Hongkong and Shanghai Banking Corporation Ltd. (HSBC)
Bank Address: R-47, Greater Kailash-I, New Delhi 110 048 INDIA.
Beneficiary Account Number: 094-072048-001
ABA Routing Number: 021001088
Swift Code: HSBC INBB

ALL BANK CHARGES ARE TO BE BORNE BY THE REMITTER.



How Can I get a Proforma Invoice from you?

A member can generate a proforma Invoice for himself at the following link:
www.IndiaTradeZone.com/members/paynow.asp

A member can send us an email and ask us to generate a proforma invoice for him. In this case a member is requested to provide us his LOGIN and the membership he is interested in so that a proforma Invoice can be generated.


Is your website secured for the credit card payment?
We have 4 payment gateways as follows:

(1) PAYPAL: PayPal is a world's leading and secured payment gateway.

(2) MONEYBOOKERS: MoneyBookers is also a very famous payment gateway to process Credit Card transactions.

(3) CCAVENUE: ccAvenue is India's leading payment gateway.

(4) EAZY2PAY: Eazy2Pay is the payment gateway which uses IDBI BANK'S secured payment solutions.

Your credit card information is safe as ALL THE ABOVE payment gateways are secure sites and uses the 128 bit SSL encryption (currently highest possible safety standards worldwide) for transferring your credit card information. These renowned payment gateways are being used by millions of clients for online payments worldwide.

Members can ensure that the security icon - the locked padlock or unbroken key symbol - is showing in the bottom of their browser window before sending your card details. The beginning of the Internet address of www.IndiaTradeZone.com will change from "http" to "https" when a purchase is made using a secure connection.

Note: By double clicking on the padlock, members will see a confirmation that it is still valid.


How will the charge for my payment appear in my credit card statement?
(1) For INR Payments: The members who pay by credit card in Indian Rupees the charge for the payment made at our website will be reflected as “EAZY2PAY” in their credit card statement.

(2) For USD Payments: The members who pay by their credit card in USD, GBP, CNY, EURO the charge for the payment made at our website will be reflected as “WP – WYZEN SYSTEM” in their credit card statement.


How long does it take for my membership to get activated once I pay?

Payment Mode

Time taken for upgrading membership

Credit Card
Silver membership: 24 working hours after due verification
Gold membership: 48 working hours after due verification
Wire Transfer 24 Hours after we get the credit for a Wire Transfer
Cheques Payable outside Delhi
If payable in any Indian City other than Delhi, 24 hours after we get the credit for the cheque in our bank account, which usually takes 15 working days
Demand Draft payable at Delhi On the same day of receiving the Demand Draft
USD Demand Drafts On the same day of receiving the Demand Draft


Why is my membership not up after I have paid the charges?

Modes of Payment Reason for membership not being up
Credit Card
  • The transaction is under process of verification

  • There is time difference between India and the country the payment is made from.
Wire Transfer
A wire Transfer normally takes 2-7 working to get credited into our bank account. In some cases it takes even more time.

Sometimes we don’t recognise the payment as some other person sends the payment on company’s behalf and the Name of person is not matched in our records. In such cases, members are suggested either

(a) to Email us the scanned copy OR
(b) to FAX us

The BANK ADVICE received by them at the time of initiating the wire transfer to us. Our Fax number is +91-11-41507605 (INDIA)


Western Union
The payment through Western Union is not permitted at our website. So if the payment is made through Western Union, the membership won’t be upgraded.
Other mode of payments
For the mode of payment other than mentioned above, we still have not received the payment sent by you. If you have made the payment, kindly provide us details of the same and we will inquire into the matter on priority basis.


Can I pay via Western Union Money Transfer, Money Gram, Travellerís Cheque?
NO, we don’t accept the payment through by Western Union, Moneygram, and Travelers cheques. We don’t accept any foreign currency in the form of currency notes. All the currencies other than Indian Rupees (INR) are foreign currencies for us.

What are the currencies in which I can pay the charges?

Mode of Payment

Currencies Allowed

Credit Card
INR, USD, GBP, EURO, CNY
Wire Transfer USD, GBP, EURO
Cheque/Demand Draft
INR, USD, GBP, EURO

Can I send the payment in cash ?
NO, we don’t accept any currency other than INR in the form of currency notes. Even in case of INR, cash is accepted only if the payment is made in person at our office in New Delhi, India.

Can I get a refund?
We are an advertising business and we DO NOT have any refund policy. We assume that the entire amount is charged as an entry fee only. Our members will appreciate that no advertising company in the world in any media has a refund policy be it print, TV or online. So money once paid at our site is not refundable.

Can I pay the charges on installment basis?
Our membership charges are payable in ADVANCE only. We will upgrade the membership only on receipt of full payment in advance. We don’t accept the payments in Installments.

Will you automatically renew my membership after it expires?
We don’t renew the membership automatically at our websites. A member is required to pay himself at our site at the time of renewal of our membership.

Will I get any Bill after paying the charges?
We send the bill only on demand by the member. If you require a bill, you can send us an email and we will dispatch your Invoice within 10 working days.

Can I pay the charges in Cash?
Our Indian members can pay the charges in Cash at our Registered office in DELHI only. All the other members are not allowed to pay in Cash.

General Questions
What is Get More Buyers Newsletter?
The "Get More Buyers" is an email newsletter which brings to you tips on conducting your business on the Internet more professionally and securely

How to Enable Cookies?
To enable cookies, follow the instructions below for the browser version you are using.




Internet Explorer 7.x
1. Click Start and select Control Panel.
(Windows XP Classic View - click on Windows Start button and select Settings and Control Panel).
2. Double-click the Internet Options icon.
3. Select the Privacy tab.
4. Under Settings, click Advanced button.
5. Check the box Override automatic cookie handling under Cookies section in Advanced Privacy Settings window.
6. Under First-party Cookies, select Accept.
7. Under Third-party Cookies, select
Accept
.
8. Check the box Always allow session cookies.
9. Click OK.
10. Click OK to exit.
Internet Explorer 6.0

1. Select Internet Options from the Tools menu.
2. Click on the Privacy tab.
3. Click the Default button (or manually slide the bar down to "Medium") under "Settings".
4. Click OK.

Internet Explorer 5.x 1. Select Internet Options from the Tools menu.
2. Click on the Security tab.
3. Click the Custom Level button.
4. Scroll down to the Cookies section.
5. To enable:
    Set "Allow cookies that are stored on your computer" to Enable.
    Set "Allow per-session cookies" to Enable.
6. Click OK.
Mozilla Firefox (1.0 final release and earlier) 1. Go to the Tools menu.
2. Select Options.
3. Select the Privacy icon in the left panel.
4. Check the box corresponding to Allow sites to set cookies.
5. Click OK to save changes.
Netscape 7.1/Mozilla 5.0 1. Select Preferences from the Edit menu.
2. Click on the arrow next to Privacy & Security in the scrolling window to expand.
3. Under Privacy & Security, select Cookies.
4. Select Enable all cookies.
5. Click "OK".

Contact Us
     
Registered Office
Wyzen Systems Private Limited
49 , First Floor , Defence Colony Market,
New Delhi-110024,
INDIA.
Telephone
+91-11-41507600


Fax
+91-11-41507605


Mobile
+91-9818603311
+91-9873555895

Email
Click here to send mail
 

 

 

 
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